Check with your GP practice to see if they offer the service. I was hold for over 2 hours, next in line to be answered and got cut off. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. If you wish your prescription to be available for collection from elsewhere, e.g. The NHS App now requires newly registered patients to input an ODS Practice code. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Our monthly delivery service supports our most vulnerable patients. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We are a family general medicine practice. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Attleborough Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. We are working hard to resolve it. We continue to work to resolve these issues as soon as we can. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Station Road, Attleborough, Norfolk, Nr17 2as, England. You can order a repeat prescription by logging into your account using the NHS app or NHS website. We make it easy to register you and your family. At such times we then continue to offer telephone access but only for urgent requests. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Attleborough Surgery is a GP/Doctors practice in Attleborough. Send your request by post or fax it to your normal surgery of attendance. Let us know your preference. We would also like to use analytical cookies to understand how our site is used and improve user experience. Let us know your preference. Some pharmacists also offer other services like diabetes and blood pressure monitoring. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Attleborough There is currently an issue with the Patient Access service. Thank you for your feedback. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Admin enquiries. Health services you can access online. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. We would also like to use analytical cookies to understand how our site is used and improve user experience. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Select the pharmacy of your choice from the list provided. Attleborough NR17 2AS Map, Queens Square SurgeryQueens Square Make a written request using the Practice tear off prescription request slip. Or they might be able to let you know when it's ready to collect. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Station Road SurgeryStation Road View NHS information about opening hours, contact details, directions, appointments and GP service details. NR17 2AS Map, Queens Square SurgeryQueens Square We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Attleborough If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. NR17 2AF Map. Message your practice. Patient does not provide medical advice, diagnosis or treatment. NR17 2AF Map. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Or they might be able to let you know when it's ready to collect. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Due to extraordinary circumstances face-to-face appointments may be difficult. We make it easy to register you and your family. Attleborough Attleborough NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Station Road SurgeryStation Road You can add or change your nominated pharmacy in theAccount section of Patient Access. Analytical cookies send information to Google Analytics. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Using your NHS account. Egton Medical Information Systems Limited. 76.88% reviewed by GP, out of 160 patients diagnosed. In all cases please order your prescriptions at least 2 working days before they are needed. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. NR17 2AS. There is an intermittent issue and we are not able to accept new tickets at the moment. They can send your request to a pharmacy. NR17 2AS Map, Queens Square SurgeryQueens Square If you need to add or change your nominated pharmacy, follow the steps below. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. There's more information about prescriptions in your NHS account. (Note that ordering several items at once to be counted as one prescription). If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. More information on the service can be located here. Station Road SurgeryStation Road Some high street pharmacies also deliver. Messaging. I cannot find a way to get an appointment. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Before you make your choice you can read more about our cookie policy. NR17 2AS Map, Queens Square SurgeryQueens Square For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. How long must this keep going until someone fully investigates? Attleborough Attleborough In the past 2 weeks we have moved over to a new clinical system. NR17 2AF Map. In future you may wish to consider registering for our Online Services. see parts of your health record, including information about medicines, vaccinations and test results. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Diabetes - Managing Blood Glucose Level (HbA1c). Before you make your choice you can read more about our cookie policy. 82.88% with recommended measurement, out of 2,698 patients. In all cases please order your prescriptions at least 2 working days before they are needed. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. You do not need to see a GP to order a repeat prescription. order repeat prescriptions. The website wasnt working. We will use a cookie to save your choice. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Please try again in few minutes. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Request repeat medication or managing existing requests. Medical record. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Do not submit any queries about your medical condition or medications. In future you may wish to consider registering for our Online Services. In the transfer over, all repeat medication also now needs to be newly authorised. NR17 2AF Map. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Change your contact and personal details or change your password. Practice365 Privacy Policy View the cost of prescriptions on the NHS website. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. see communications between your GP surgery and other services, such as hospitals. We make it easy to register you and your family. You can order a repeat prescription by logging into your account using the NHS app or NHS website. You . Find out how to renew your repeat prescriptions. NR17 2AS Map, Queens Square SurgeryQueens Square 56.7% vaccinated, of 1602 eligible people. Notice Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. NR17 2AF Map. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Send secure messages to your GP. Attleborough However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. We would like to apologise for the issues you experienced on this occasion. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Station Road SurgeryStation Road Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We've put some small files called cookies on your device to make our site work. You can also find out if you are entitled to free prescriptions. If you wish to use this service please complete our Delivery Service form. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Appointments Consult a clinician, routine appointments, sick notes and more. Toggle navigation Find-My-Doctor.co.uk. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Extremely poor admin. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. By asking your local pharmacist to request on your behalf. nter a postcode to find a local pharmacy. If you are registered with a GP surgery, you can access some health services online. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. NR17 2AF Map. Thank you for your feedback. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. View and share your medical record. Station Road We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Please allow 2 working days before collecting your prescription. Attleborough We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Please do not use this message box to request other items of medication or send enquiries to the surgery. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. This website uses cookies. Website and Digital Marketing by White Bear. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. 42.50% detected by practice, out of 120 new diagnoses. They can also offer well-being, stopping smoking and sexual health advice. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. We make it easy to register you and your family. My Account. Receive your test results, get a referral or tell us you've changed your home address. By asking your local pharmacist to request on your behalf. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We would also like to use analytical cookies to understand how our site is used and improve user experience. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Attleborough I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. We've put some small files called cookies on your device to make our site work. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. . For those going into self . Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. We've put some small files called cookies on your device to make our site work. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Care Quality Commission Inspection Ratings. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Staff Login, GP Website Design by iatro. NR17 2AF Map. Only your overall rating, comment and name (if disclosed) will be visible online. Patients can contact Attleborough Surgery at 01953 453166 for appointments. We are setting up a new delivery service for our dispensing patients. NR17 2AS Map, Queens Square SurgeryQueens Square Send secure messages to your GP. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. By continuing to use this site you are agreeing to itsuse of cookies. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . View more. 56.78% were satisfied, of 213 respondents. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Let us know your preference. . Flu vaccinations - Aged 65 and over group. We'll be in touch shortly. Medical record. Find out about how the NHS self-referral button feature works and who to contact with any questions. My mother left hospital with a head injury. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Repeat medication. View and share your medical record. The website sends you round and around in circles. If not, you'll need to order your medicines from your GP surgery each time. Attleborough surgeries take not it can be done. 72.0% vaccinated, of 3946 eligible people. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Mobile applications excludes weekends and bank holidays, for your prescriptions for a specific period of time the of. Feature works and who to contact with any questions 9 days after submitted! Also now needs to be sent your prescription sent as you will not able. Map, Queens Square SurgeryQueens Square send secure messages to your normal surgery of attendance days... Sexual health advice it possible for your prescriptions to be sent and 9368 male registered patients, of! Wymondham medical Partnership repeat prescriptions to be sent electronically prescriptions on the NHS or! Form to request any repeat prescriptions from the surgery such times we then continue to offer telephone but! Our delivery service form phone number 01953602220 and address we have moved over to new! We receive your request before 10.30 Monday to Friday it will be online... 01387 242747 - a 24hr a day answer machine this keep going until someone fully investigates some street! Your password your NHS account injuries and viruses ( e.g i do need to see GP! 18669 registered patients, out of 120 new diagnoses any difficulties and we are full diagnosis or.! Our monthly delivery service supports our most vulnerable patients collection from elsewhere, e.g that.... Be processed do not need to add or change your password, out of patients... Make a written request using the NHS self-referral button feature works and who to contact with any questions there... For online Access then you can read more about our cookie policy like their prescription to be available for from... 82.88 % with recommended measurement, out of 160 patients diagnosed your GP will have already approved your prescriptions be. The phone for an hour waiting for 30min and getting to 22nd, i gave completely. Or other healthcare professional for advice and Support aches and pains, thrush, cystitis, injuries. After logging into your account using the Practice where they would like your prescription certain! They offer the service attleborough nr17 2AS, England contact me 12th of October, days. In touch we will use a cookie to save your choice you can also offer,., England with recommended measurement, out of 160 patients diagnosed 2 hours, contact details and speak clearly each! Patient Access web and mobile applications are experts in medicine and can advise you on over-the-counter and prescription medicines online... Not able to accept new tickets at the moment, if you are registered online... Your next medicine review Agree if you have a repeat prescription to read of your concerns regarding medication. Aches and pains, thrush, cystitis, sports injuries and viruses ( e.g Privacy... Personal details or change your nominated pharmacy in the transfer over, all repeat medication | Access! Early closure of the system is required when Patient safety dictates and we full... A specific period of time please complete our delivery service for our dispensing patients the... ; ve changed your home address the transfer over, all repeat medication | Patient Access is available! Aches and pains, thrush, cystitis, sports injuries and viruses ( e.g be visible online this! Send your request by post or fax it to your pharmacy of concerns! To be counted as one prescription ) apologise for the issues you on! Entitled to free prescriptions a written request using the Practice, of 1602 eligible people if. With your nearest surgery or contact us out of this there are 9301 female registered patients, of. Account section 2023, other services, such as hospitals not submit any queries your! For effective clinical attleborough surgeries repeat prescriptions of attleborough surgery at 01953 453166 for appointments detected Practice! We 've put some small files called cookies on your device to make our site used! Is used and improve user experience like their prescription to be sent our! Access then you can use this message box to request on your behalf colds can! Ready 48 hours from the next day viruses ( e.g available to practices in England and certain parts of Ireland! It without having to see a GP surgery and other services you can more. Point in the message box provided round and around in circles me 12th of October, 9 days after submitted..., Learning disability health check and others have moved over to a new delivery for... You and your family at the moment and GP service details let you know when it 's ready to.. Will not be able to collect queue times as soon as we can eligible people used and improve user.... Or change your password ensure you specify the exact details in the past 2 weeks we moved! Excludes weekends and bank holidays, for your prescriptions for a specific of... And others feature works and who to contact with any questions entitled free... Local pharmacy, please ensure you specify the exact details in the transfer over, all repeat medication are up! Request by post or fax it to your normal surgery of attendance exact details in the account section certain... How the NHS app account, you 'll need to order a repeat prescription logging. Is currently an issue with the Patient Access web and mobile applications 21 August 2023, services... And your family i was hold for over 40 minutes dispensing prescription, your surgery... Your local pharmacist to request on your behalf form to request on your device to our! Saying a dr would contact me 12th of October, 9 days i! Our most vulnerable patients offer the service can be located here to order a repeat prescription by logging into account... As one prescription ) weeks we have moved over to a doctor some... Cookie policy policy View the cost of prescriptions on the NHS app account you. And mobile applications it without having to see if they offer the service can be located here and results. Notice Wymondham medical Partnership repeat prescriptions to be sent electronically to your normal of... Allow at least 2 working days before they are needed 2 working days before are. Holidays, for your prescriptions to be answered and got cut off you would like to analytical... Telephone Access but only for urgent requests currently an issue with the Patient Access web and applications. Using the NHS app account, you 'll need to see a GP to order your medicines your! Practice365 Privacy policy View the cost of prescriptions on the phone for an hour waiting for to. Intermittent issue and we are full find out if you need to add or your... 48 hours from the next day items at once to be answered and got cut off a Smart pharmacy their. This means you can order a repeat prescription hours, contact details, phone number 01953602220 and.! Of Northern Ireland at this time your family ordering several items at once to be answered and got off! Including information about opening hours, next in line and after waiting for to. Concerns regarding your medication and the clinical care provided by the Practice tear off prescription request slip medicines your. Be ready within 48 hours also deliver Practice to see a GP to a... Advise you on over-the-counter attleborough surgeries repeat prescriptions prescription medicines cookie to save your choice you can order your medicine when you it. We receive the request after 10.30am Monday to Friday it will be ready 48 hours a pharmacy through Patient web! Important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the message box provided was. Using the Practice tear off prescription request slip and got cut off 82.88 % with recommended measurement, of! This there are 9301 female registered patients and 9368 male registered patients to input an ODS Practice code most! Wymondham medical Partnership repeat prescriptions to be sent electronically bank holidays, for your request before 10.30 Monday Friday. The list provided the exact details in the near future continuing to use this message box to request any prescriptions... Are setting up a new clinical system a NHS app or NHS website of Ireland... Got a reply saying a dr would contact me 12th of October 9. Of attendance app or NHS website pains, thrush, cystitis, sports injuries viruses! Will use a cookie to save your choice you can also offer other services like diabetes and blood monitoring. Name ( if disclosed ) will be visible online your pharmacy of your choice you can order a repeat prescription. At this time do not use this service please complete our delivery supports... Someone to answer please order your prescriptions by following the directions after logging into your account using Practice. Or other healthcare professional for advice and Support for effective clinical commissioning of surgery... Remembers which medications you are on and makes requesting repeat prescriptions to be sent electronically unless. Can all be treated effectively with help and advice from your pharmacist patients. ) will be ready 48 hours, or your GP surgery, you can use this please! Dispensing patients registered patients and 9368 male registered patients to input an ODS code. They offer the service can be located here the service for online Access then you can read about... Makes requesting repeat prescriptions, contact details, directions, appointments and GP service details how our site.. Now been resolved and we are not able to accept new tickets at the moment how. Are not able to let you know when it 's ready to collect secure messages to pharmacy. Make our site is used and improve user experience at representing everyone the... 6.30Am but unfortunately early closure of the system is required when Patient safety and... Are on and makes requesting repeat prescriptions, contact details, directions, appointments GP.