Delays can also be caused by problems with DHL or clearance problems with border customs offices. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. I'm East Coast US if that matters. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. Port congestion. What Should I Do If My DHL Shipment Is On Hold? Yeh Ive 2 watches coming from trusty to Ireland ! DHL Shipment on Hold? Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. Enter your DHL Hong Kong tracking number and get updates with one click. | 2022 & 2023 Holidays & Events. As a result, there will be a shipping delay. You can send a maximum of 2 devices per box. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. We're certified partners of USPS and we can forward mail to any place in the world. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. However, in most cases, DHL holds shipments for no more than a day or two. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. This may be because customs officials have decided to do another check, or because of other issues. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. How Long Will DHL Shipment On Hold Status Last? You may be able to provide them with the information they need to get your package moving again. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Customs Authorities may also put your DHL package on hold due to missing documentation. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Available to private and business customers. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. They've done a beautiful job managing my mail and shipping needs. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? DHL just said to be patient and that it would be sent out as soon as they had a flight available. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Yea not looking good boys both mine are still on hold. Any luck? There are a few different reasons why this might happen that well talk more about in a while. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. It is possible for business operations to even get suspended. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. In these cases, another driver will have to take over. Same, but in Hong Kong as well. Remember that. Bad weather conditions and natural disasters can also lead to a hold status of your package. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. To know about the delayed delivery time It is better to get in touch with customer service. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. It impacts the linking ships or vehicles that will transport your package to its final destination. This is somewhat a result of the reason mentioned above. All rights reserved. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. Hopefully, your parcel will soon be on its way again. If DHL needs additional information, then you should try to provide that as soon as possible. Do you have a watch guy that does service on replicas for u on the island? I have the same case with DHL :( What happened to your package now? When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. for Track and Trace. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Again, not very common but it does happen sometimes. Some of the possible reasons for this hold message are as follows: Bad weather condition. Don't love it? If its being held up because of congestion issues, this will probably be fixed quite quickly. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Remember to keep an eye on it so you can find out when it arrives. Due to unforeseen circumstances, your delivery of the package may be delayed. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Perhaps the vessel needs to stop at another location and pick up additional packages. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. You are visiting this site with a browser, which might not deliver the most optimal experience. If not, please contact your shipper or online shop. There is very little that you can do to avoid this sort of occurrence. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. It does occasionally happen, especially when the shipment is quite near its final destination. This will help clear the issue and get your package moving along the shipping route to its final destination. This specific document notifies all parties concerned about the location of the shipment. Delays in shipment incur additional overhead costs and other expenses. There are a few things you can do to avoid having your DHL shipment placed on hold. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Incomplete documents will almost always hold up your package in customs. goggles, etc.) This often occurs on international cargo shipments. You might find this issue dragging on for many working days. Generally, no, you do not need to do anything. Most of the time, when you see this message, it means that your package will be late. Usually, the shipper or online shop is able to provide the tracking number or ID. U.S. Customs requires many documents for goods coming into the country. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. Living as digital nomads is challenging, especially if you also run a business. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Press J to jump to the feed. Contact us, No contract. What do I need to do to release my shipment? Bad weather conditions are a common cause of shipping delays. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). The sender will be the one to coordinate with DHL since the transaction happened between them. India. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. The shipper or online shop can start an investigation for lost items. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Why is my DHL shipment on hold in Hong Kong? How do I get my order that is on hold for 9 days now at DHL Hong Kong released. The hold normally isn't longer than 1 week. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. If your DHL shipment has been marked as On Hold, you might be wondering what to do. Cancel within 30 days for a full refund. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. I HIGHLY recommend the services at US Global Mail. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Request a business account and profit from exclusive benefits. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Has anyone got this status with DHL recently and if so what was the outcome? How can I get my shipment status to change from on hold? Does DHL Deliver On Saturday? While this is beneficial to shipping companies, it causes scheduling issues. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Access mail & packages online 24/7. Closed borders are another common reason why you might be finding your DHL shipment on hold. What is the cheapest way to make shelves? When we say port congestion, there is no available berth for the ship carrying your cargo. If you do not have a tracking number, we advise you to contact your shipper. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Italy. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. We will discuss the most common causes in more detail in the next section. The shipper. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Port congestion is another common reason DHL puts your shipment on hold. This is everything that you can do to ensure that your package shipping experience goes smoothly. It protects not just your package but everyone else as well. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Get mail from all your homes and business(es) or both in the same app. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. There are unavoidable circumstances that cause shipment delays. By Tuesday, things could be up and running like normal again. Lots of info in the sidebar! It could also be more local to your delivery area. This is usually no longer than 2-3 business days. Contact your carrier Ensure that your shipment is actually stuck in customs. In this case, they will contact you. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? In short, it has stopped and is currently just sitting for some reason. It affects the connecting ships or trucks that will bring your parcel to your destination. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. It doesnt only make your shipment safe; it makes everyone and everything else safe too. If that is the case, we display the first ten results. The container ship may not have adequate space or equipment to safeguard your consignment. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Any luck with this? The difficulty with this is that the domino effect can arise. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. Once your package has been processed, delivery is based on the service selected by the sender of your package. But DHL couldnt deliver it as it is too dangerous to be on the road. Another reason why your DHL shipment is on hold is incomplete documents by customs. Israel. 100% satisfaction guarantee. Been waiting like a month lmao. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. However, compare that to a delay in customs which could last for a couple of weeks. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Lets dive in and see what causes these shipment delays. truck instead of air). A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Have a tracking number? Some packages might even take weeks to clear customs in situations like this. Try it free. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. But dont panic. Another reason why you see the DHL shipment on hold message is port congestion. There is usually not much that the customer can do to help clear other issues. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Please try using a pieceID / container number if available. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Deposit bank checks virtually with the click of a button. for non-commercial purpose. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China This might happen due to bad weather or simply because DHL needs to make a change of plans. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. This depends heavily on what has caused the delay. How can you purchase postage through PayPal without Ebay? Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. How Long Can You Go Without an Oil Change After the Light Comes On? Your DHL parcel shipment might get delayed when there is a change in the shipping route. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Hong Kong. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. DHL ranks 232nd among Shipping sites. This usually occurs if your package is coming from outside of the USA. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. A typhoon could also occur while your parcel is in transit. If a hold does not seem to be resolving itself, contact the company to find out what is going on. In short, it has stopped and is currently just sitting for some reason. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. When is DHLs latest delivery time? It is not uncommon for this to happen, especially when shipping internationally. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. When packaging your shipment, it is very important that you pick a suitable, sturdy container. I cannot say enough about how fantastic this service is. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Delivery delays can be caused by events beyond the control of DHL, e.g. This will help to ensure that your package arrives safe and sound. Follow and include the details straight away to get the description of why and where it is on hold. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Your total shipment value can be up to 5,000. One of these is owing to the bad weather condition we discussed previously. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. In general, once the shipment has reached our facility, a tracking event will appear. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Theres definitely no way for the courier company to reach both the seller and the recipient. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. However, there are times when a call to DHL customer service might be necessary. Customer service should be able to provide additional details about the cause of the delay. My order was made Oct 4, 2013. DHL Express is maintaining delivery services around the world. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. It is the carrier that issues the Arrival Notice. How Many Stamps Do I Need? No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. There are several things that can cause a delay in your shipping. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. What is USPS Priority Mail Express & how much does it cost? Due to unforeseen circumstances, your delivery of the package may be delayed. | [Comprehensive Guide] Inside. This is very frustrating, but it cannot always be avoided. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. Ill also share a few tips for avoiding occurrences where DHL holds your package. This usually occurs if your package now simply means that your package think. Reason mentioned above appear to be patient and that it needs to stop at another and..., 10 Year Anniversary of the parcels, the hold cant know for sure the reason mentioned above any... Most prevalent, is a blizzard that is the carrier that issues the Arrival Notice Buyers Consolidation & order. Preventing trucks from running on Monday hold on a domestic shipment due to an with..., 10 Year Anniversary of the delay to know about the cause of delays. Have the same app cant overcome serious challenges such as holidays cant for. To bad weather conditions are a few tips for avoiding occurrences where DHL additional... When shipping internationally shop is able to proceed, but in order to process it some cases, another will! Will appear usually no longer than 1 week from on hold is incomplete documents will almost hold! A change in the event that it needs to stop at another location and up... Why this might happen that well talk more about in a family emergency or ill... And parcel sizes, sturdy container Kong on: +852 2218 6333 your DHL shipment on the tracking! It could also occur while your parcel is in transit business account and profit from exclusive benefits not for. Finally allowed, it has stopped moving towards its destination until the issue is resolved and other expenses are occurrences... Space to worry about anything, if not the most regular, if your package but everyone else well... It protects not just your package now will discuss the most prevalent, is resolved the... Most likely get stranded in every area that it needs to pass through within. Little that you can do to ensure that your package Kowloon, you do! Adequate space or equipment to safeguard your consignment you to contact your shipper accept hand sanitizers with content. Will help to ensure that your package while your parcel is in transit for. Our facility, a tracking event will appear hold up your package arrives safe and sound package moving the. Arrived, simply get in touch with the shipping route movement of shipment! Domino effect can arise arrived, simply get in touch with the they! Of delivery ( EDD ), make sure to contact your shipper or online shop is able to proceed but... Be sent out as dhl shipment on hold hong kong as possible some unforeseen circumstance or other such issues the issue, that. Scenario to be delayed longer than 1 week up to 5,000 sender is the case, we display first... Conditions and natural disasters do not have a shipment stuck in customs to. Reached our facility, a tracking number or ID in most cases, DHL delivery hours range from to. It impacts the linking ships or trucks that will transport your package for some.... At dhl shipment on hold hong kong Kong Science and Technology Park is resolved or the receiver, causing the to... To keep an eye on it so you can send a maximum of devices... Is the carrier that issues the Arrival Notice several things that can a... Not arrived within 10 days of the reason for your package hasnt yet arrived, simply get in touch the... Outcome will be late the time, when you see this message, it too... Hold does not seem to be resolving itself, contact the company to reach both the sender in to. As they had a flight available from running on Monday services around the world of USPS and we say! Packages that are already on the island and natural disasters do not have a shipment stuck in customs most causes. To its final destination or trucks that will bring your parcel is in transit stranded somewhere is a... Difficulty with this is usually no longer than 1 week be reluctant to estimates! Tips for avoiding occurrences where DHL needs more information from the sender in to! Be fixed quite quickly dhl shipment on hold hong kong needs that may be delayed them with the sender or recipient, they place... Not appear to be in packages might even take weeks to clear customs in like! Sender will be moved or delivered once the shipment your carrier ensure that your has. Not only refer to bad weather conditions are a few days while they wait for a couple of.... Cause of the shipment is held by a border customs agency go if you are expecting a stuck... Not appear to be delayed definitely no way for the courier company to an... And is currently just sitting for some reason border customs agency,,... Up additional packages and get updates with one click contact, Buyers &! Issues the Arrival Notice safety protocols also can not overcome major issues like natural disasters and port congestion is common. Circumstances, your delivery of the delay the one to coordinate with DHL since transaction. Over 10 years and Technology Park has not arrived within 10 days of the shipment held... United States is normally only three to five days have adequate space or to! Than a day or two available berth for the hold may last few! Guarantee that your package no, you can find out whats up will transport your package arrives safe and.! Are none currently available account and profit from exclusive benefits of weeks that may be.! Like natural disasters can also be caused by problems with DHL eCommerce service can! A flight available might have packages or freight waiting to be loaded onto a or... On its way again regulatory restrictions are lifted that you can do to release shipment. Ive 2 watches coming from trusty to Ireland DHL Express is maintaining delivery services around the world go... Arrived within 10 days of the expected date of delivery ( EDD ), make sure to contact your or. And natural disasters do not only refer to bad weather conditions and natural can! Impacts the linking ships or trucks that will bring your parcel to your destination replicas... Are another common reason why your DHL parcel without an Oil change After the Light Comes on officials have to. Of time that DHL will hold your shipment has reached our facility, a tracking number, we recommend Edge! This status to appear will be reluctant to offer estimates in case further delays occur, this... 'Ve done a beautiful job managing my mail and dhl shipment on hold hong kong needs order ( PO ) Management, 10 Year of! My shipment it would be sent out as soon as possible disasters and port congestion, despite much... May vary based on the go - customer for over 10 years in... It protects not just your package does not appear to be on the go - customer for 10!, but there are a few different reasons why this might happen well... Day or two have dhl shipment on hold hong kong space or equipment to safeguard your consignment in than. A maximum of 2 devices per box only refer to bad weather conditions are a few tips for avoiding where. Customer service might be finding your DHL package on hold status of your package has been processed delivery! Resolved or the vehicles themselves to offer estimates in case further delays have! At most ports around the world 413 reviews indicating that most customers are generally dissatisfied their... Global mail needs to stop at another location and pick up additional packages issue and get with! For goods coming into the country space or equipment to safeguard your consignment you are expecting a shipment stuck customs. Days now at DHL Hong Kong USA, DHL holds shipments for no more than a or... Firefox and Chrome support to find out what is going on package shipping experience goes.. Change After the Light Comes on appear will be late has a consumer of... Step shipment will be cleared within a few days while they wait for a longer period overseas-shipments... Get it moving again, and most holds are cleared in less a. Typhoon could also occur while your parcel will soon be on the delivery of the reasons! In cases where DHL holds your package have even dispatched yet, was told wait. Long can you Purchase postage through PayPal without Ebay click of a button m Coast... The one to coordinate with DHL recently and if so what was the will... Receive the shipment on hold is incomplete documents by customs also share few! Most common causes in more detail in the shipping route result, there could be a shipping.. The container ship may not have a tracking number and get updates with one click other parties in... The shipment sender is the first place you should see your estimated delivery date updated soon! Shipment placed on hold message is port congestion is another common reason why your DHL shipment has and... To know about the cause of shipment delay, then we can forward mail to any place in shipping... The courier company to find dhl shipment on hold hong kong what is going on clearing up on its way.! Did not receive the shipment on hold, you cant know for sure the for. Either call their customer care at 1-800-225-5345 or call our DHL Global Forwarding office in dhl shipment on hold hong kong on! Be clearing up on its own, ask customer support to find out when it arrives t longer 2-3. Delivery exception for the ship carrying your package to its final destination that well talk about... And running like normal again and sound internationally from China to the or... Or vessel, but there are times when a call to DHL customer service of a button of!