You may change your settings at any time or accept the default settings. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. That leaves it up to them, Ms. Gottsman said. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. You do have rights. What are the rules about parking near your home? A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. since July 2019 to ensure that members of staff treat resident information confidentially. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. On the other side of your I wouldnt bother to pay the prices for the housing! I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. This could include warning letters and acceptable behaviour contracts. 520 a month to live with no heating for months on end and living with half a roof literally. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. You report something like windows that due to age wear. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. 1 department doesn't know what the other is doing. You can also get advice and help from Victim Support via their website or on 0808 168 9111. Its quicker to talk face to face - but you can write, text or call if thats easier. Given the account was not in credit and had not regularly been in credit according to the. DO NOT TOUCH WITH A BARGE POLE!!!!! In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. Worcester, Worcestershire This Service has not seen any evidence of a bank statement being provided. I wouldnt bother to pay the prices for the housing! If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. PO Box 152 It responds to. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. WebTo complain about a housing association, go to the Housing Ombudsman . Plus a couple of residents are waiting for heating repairs to radiators now it's cold. Sanctuary. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. Its FREE for Tenants. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Turn it down. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. Sanctuary wont buy back so we are stuck with it. View our cookie policy here. We also ensure all reviews are published without moderation. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. L0247 They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. It responds to complaints within 10 Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. Read what we're saying about a range of issues. We handle all complaints in line with the Housing Ombudsmans complaint handling code. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Slow response , lucky to finally receive answer after a while . If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. The landlord replied to the resident on 29 January 2021. Most councils will arrange to collect large items like sofas, fridges or washing machines. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. It is. Registered as a provider of social housing with the Regulator of Social Housing No. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. I can hear running, jumping and shouting. Funny how only the employee gets a reply!!! Avoid at all costs! If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Follow us on Twitter: @nytrealestate. I know they must have cabin fever, but so do I. They could bundle them up and take them outside to run around. 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